FAQ's
We want 100% customer satisfaction. We aren't hard to deal with and believe in making things right. Please let us know if something isn't right.
Q: What is your shipping policy?
Shipping is $4.50 in the US. with free shipping starting at $45.
We guarantee delivery with a proof of delivery counting as delivery. That said, we know that things happen. Please let us know if you don't receive your order.
We ship worldwide. As you can see, our international rates are very reasonable.
Note: International recipients are responsible for duties and taxes.
Q: What is your refund/return policy?
We want 100% customer satisfaction and will accept returns on items - whether used or not. We aren't hard to deal with and believe in making things right.
Email pete@hendrixclassics.com if you aren't happy with your product(s). It doesn't matter why you aren't happy.
We do have some policies below, which apply to non-warranty returns.
If you try it and don't like it, for any reason, return item(s) to us and we will refund the product cost (not shipping). We no longer pay for return shipping on non warranty items. We have discounted shipping rates in the US and will send you a label with our discounted rates, which will be deducted from the refund amount. Currently, we don't have the ability to send return labels for locations outside of the US.
We don't ask that everything be returned in order to provide a refund.
Returns
We have a 60 day return policy, which is usually not enforced.
Refunds (if applicable)
We may ask that you return items in order to get a refund. We will make every effort to tell you whether we'll pay return shipping and whether we will be refunding the shipping cost.
Once received we'll process your refund to your credit card or original method of payment.
Exchanges (if applicable)
Let us know if you wish to exchange an item at pete@hendrixclassics.com.
Q: How can I contact you?
Email: pete@hendrixclassics.comIt would be great to meet for coffee if you find yourself in Nashville, TN!
Q: Privacy Policy
We do not share your information with others. Be aware that our website platform is Shopify. We like to think they don't share your data either, though can't guarantee that.
Contact
We would love to hear from you by e-mail at pete@hendrixclassics.com or by mail using the details provided below:
Hendrix Classics & Co., LLC
4844 Old Hickory Blvd
Hermitage, TN. 37076